Bringing your complaint to us

This section is dedicated to outlining the JCCP complaints process

Your guide to complaints

We are the Joint Council for Cosmetic Practitioners (JCCP) and JCCP&me and we make sure that our Registrant Practitioners work safely to protect the members of the public they treat. We have rules about how our Registrant Practitioners should behave.

The JCCP investigates complaints brought forward by the public or individuals who are currently employed or have previously worked in the non-surgical cosmetic or hair restoration surgery industry.

Values of the JCCP

Core driving forces are patient safety and public confidence
Operate under our ethical Code of Practice
To be open, fair, and independent and commit to Equality of Opportunity, Inclusion and Diversity
To collaborate with patients and stakeholders in the aesthetic industry
Acknowledge innovation, evidence-based practice, and adapt to change

What concerns can I raise?

unsafe patient/client care or treatment experience
unsafe working/premises standards
inadequate induction or training for practitioners
lack of, or poor response to a reported patient safety incident
breaches of equality standards
The full list can be found here.

Help if you are unhappy with your Cosmetic Practitioner

If you are dissatisfied with your practitioner, it's important to voice your concerns.

Rest assured, you will not face repercussions or receive poor treatment for expressing unhappiness with any of our registered practitioners.

When to tell us you are unhappy

Feel free to inform us if you are dissatisfied with your Registrant Practitioner at any point, whether it pertains to how they are treating you or someone else.

How to tell us

The easiest and quickest way to tell us you are unhappy is by filling out the online form here.

What we do if you tell us you are unhappy

If you inform us about your dissatisfaction with a JCCP Registrant Practitioner, we will bring the investigation.

Should your complaint fall within our remit, we will provide you with contact details of a staff member who will assist you and clarify the next steps.

We usually only investigate where a JCCP Registrant Practitioner:

has made a serious mistake, or made the same mistake more than once
does not behave properly towards you
has been aggressive or behaved inappropriately
has done something that is against the law
is treating people differently because of their age, race, religion, gender, sex or sexuality
has lied or deliberately misled you

What can help if we can’t?

It is best to start by talking to the people who were involved with your care or treatment raise your concerns directly with them in accordance with their local complaints procedure.

If this doesn’t help or if you don’t want to deal with it in this way, you could speak to your Local Authorities Trading Standards Team or to your local Environmental Health Team. If the practitioner is registered doctor, dentist or registered nurse etc. You can make a direct referral to the practitioner’s professional regulator (such as the General Medical Council, the General Dental Council and the Nursing and Midwifery Council etc).