Explore our brands
Explore HFIS' diverse portfolio of brands, each offering unique solutions and innovative products
HFIS started as a niche insurance broker in 1996, specialising in property and medical indemnity insurance, these two sectors remain at the heart of everything we do.
Since then we have grown with these markets to offer products and services that protect the things that matter most.
As specialists in the property and cosmetic sectors covering both insurance services and government schemes, we offer career opportunities to suit a wide range of skills and backgrounds.
We have joined forces with Brown and Brown (Europe) for our brands to expand and we share the same goals for expanding career opportunities and approach towards personal and professional growth.
HFIS offers unique brands spread across our two sectors.
We operate another UK Government scheme, an impartial service that deals with consumer complaints about a variety of property related issues. We deal with over 1,800 complaints and is the largest redress company for letting agents in the UK.
Our Customer Service Team provide support and process membership applications, while our Resolution Team act as a first point of contact for complaints.
Any cases that can’t be resolved at this stage are assigned to our case officers who produce final decisions, much like our Adjudicators in mydeposits.
We run one of three UK government schemes dedicated to providing landlords and tenants with tenancy deposit protection services. We have more than 150,000 members and are protecting more than 1.1 million deposits across the UK and Channel Islands.
Our customer service advisors work in a multi-contact centre environment, providing support and guidance to our members. Our services also include helping to resolve disputes between landlords and tenants, and so we have a large team of disputes case handlers and adjudicators.
One of the best-known eviction and housing law specialists, named 'Best Landlord Legal Services Provider”, keeping their title for the second year running at the Property Report Awards 2023.
Our Paralegals provide administrative support, answering client queries and preparing legal documents for our Case Workers and Solicitors who manage cases that come through from inception to court.
It’s compulsory for all letting agents who handle client money to join a client money protection scheme.
Our Membership Officers manager a portfolio of agents, processing new and renewal membership applications.
Winning ‘Best Landlord Insurance Provider 2023’ for the sixth time, we’ve been protecting the properties of landlords since 1996.
Our Customer Service Advisors and Property Account Handlers deal with all sales related enquiries and our Property Insurance Support team handles all renewals and administration for our sales team.
Winner of ‘Best Specialist Insurance Provider 2023’, we continue to be a leader in the aesthetic treatment insurance market.
Our Cosmetic Account Handlers are responsible for maintaining and enhancing existing client relationships as well as building new ones.
Our Account Executives work alongside our Account Handlers and also maintain our key client accounts.
With the aesthetic industry continuously evolving, practitioners undertaking cosmetic procedures can join our redress scheme to comply with their legal requirements and resolve or settle unresolved complaints from customers.
Joining our scheme also shows that they are committed to providing excellent customer service and improving standards within the industry.
