The JCCP is firmly of the opinion that all practitioners should provide ‘complaints redress schemes’ to enable their clients to have access to an independent advocacy service. The JCCP acknowledges that whilst such schemes are not mandatory within the UK for many sectors, ‘The Alternative Dispute Regulations, 2015’, do place a requirement on all UK businesses selling to consumers to ‘direct the consumer to a certified ADR scheme - where they cannot resolve a dispute in-house – and declare whether or not they intend to use that scheme’. The regulations also require that ADR providers wishing to gain certification must meet certain standards with regard to independence, impartiality, and quality of expertise.
Whilst we do not advocate the use of any one single redress scheme we do recognise one such scheme that has gained certification in the cosmetic sector - the Cosmetic Redress Scheme operated by HF Resolution Ltd and is authorised by National Trading Standards. Commercial aesthetic practitioners should be encouraged to join and promote this and similar schemes to their customers.
